Terms and Conditions
Welcome to Visit Mauritius Now by Briigo Tours , Vacances Ile Maurice , Plan your Holiday in Mauritius 1.0 CANCELLATION POLICY
1.10 The customer may cancel a service by notifying the Company not later than three days before departure. If this is the case, the payment related to this service would not be due by the customer or if the payment had already been made the totality will be refunded excluding the bank charges.
1.20 If the customer notifies the company of a cancellation of service within less than 3 business days before the service (scheduled departure day), the company reserves the right to charge 50% of the amount due to the customer.
1.30 Visit Mauritius Now will process refunds and cancellation requests within fourteen (30) days from the date of the request and Genie Assistance will not be responsible for any delay in the transfer of monies (if there is) in connection with the procedures of the banking/credit card companies, etc.
We also reserves the right to deduct service fees already provided to the customer.
If Outings are not practicable, Visit Mauritius Now takes the responsibility to plan the outing within the following five days. In case of cancellation of Visit Mauritius Now, the refund of the total of payments will be carried out by Visit Mauritius Now except the bank charges.
2.0 REFUND POLICY
2.10 The customer acknowledges that in the event of an unjustified claim by the bank after having benefited from the services, Visit Mauritius Now will have the right to dispute the charges charged by submitting any document, email, and recording of telephone calls to the relevant authorities. Visit Mauritius Now has also the right to claim any costs incurred as a result of this challenge. If the customer was unable to reimburse these costs, Visit Mauritius Now has the right to appoint and hire a legal representative of the region or of the country of residence of the customer and to continue the dispute and/or claim before legal authorities at the client’s expense, which include all legal fees, bank fees, and legal fees, etc.
3.0 PAYMENT 3.1 visit-mauritiusnow.com provides a third party payment gateway for facilitating all payments on the website www.visit-mauritiusnow.com. In such an event, the terms of such payment gateway shall also be applicable. 100% Secure and Trusted Payment by PayPal through MCB All payments are secured by SSL (Secure Socket Layer). www.visit-mauritiusnow.com processes payment through PayPal who does not store card details. Paypal is a PCI (Payment Card Industry) compliant payment ecosystem. When you choose an online payment option, your card information is securely processed through the payment gateway of our bank partner, The Mauritius Commercial Bank. Rest assured that your card is safely encrypted as it travels over the Internet. Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.
In case you have any other questions about the cancellation policy, please contact us;
E-mail: info@visit-mauritiusnow.com
Number: +230 57464800
